Can I upgrade my tickets?
| Aug 11, 2020
If you’ve already purchased tickets to CCMF and would like to upgrade your tickets to a higher ticket level, please contact info@ccmf.com. Pricing and availability subject to change.
As a volunteer for the event, does it automatically transfer to next year? Or do I need to reapply?
| Aug 11, 2020
If you’re looking to volunteer for CCMF 2021, and already applied to be a volunteer for 2020, your application and application fee will automatically carry over for 2021. If you are unable to volunteer for our June 2021 dates and would like a refund, or if you have any other questions pertaining to volunteering, please […]
What if I accidentally filled out the refund form or changed my mind?
| Aug 11, 2020
Please email us asap to stop the transaction at info@ccmf.com.
When’s the last day I can request a refund?
| Aug 11, 2020
All refund requests must be submitted before September 24, 2020. Beginning 9/24/2020, all remaining 2020 ticket orders will be rolled over to CCMF 2021 tickets, including incentives.
I purchased a hotel package with tickets to the festival. Can I reschedule my reservation for the new dates or get a refund?
| Aug 11, 2020
CCMF has worked closely with our accommodation partners to ensure all our CCMF’ers have a great place to stay in Myrtle Beach. The latest information from our partners can be found on our accommodations page. If you purchased a package from one of our accommodation partners, please contact them directly for specifics regarding your purchase.
Can I get a refund on the payments I’ve made so far?
| Aug 11, 2020
Yes, we are offering refunds! To sign up to receive information about refund requests, please complete the form linked here.
What are the benefits of transferring my tickets to 2021?
| Aug 11, 2020
CCMF is excited to announce a bunch of great incentives for those who are looking to roll their 2020 tickets over to our 2021 event. For a full list of offers and details, please see our official announcement.
I can’t go to the new 2021 CCMF dates. Can I transfer my ticket to a friend?
| Aug 11, 2020
We’re going to miss you at the beach in June! Yes, if you would like to transfer your tickets to someone else, please fill out the ticket transfer form. Please note, tickets transferred after August 11, 2020 will not include incentives transferred to the new ticket owner.
What if I bought tickets from someone off the CCMF Facebook Ticket Exchange?
| Aug 11, 2020
If you purchased tickets from someone on the Facebook Ticket Exchange prior to August 11,2020, and they were transferred to you, you are now the sole ticket holder and the ticket(s) belong to you. All rollover incentives or refund options are available to you as the current ticket holder. If you’re looking to roll over […]
I bought tickets through a hotel, can I get a refund?
| Aug 11, 2020
If you purchased an accommodations package through one of our official accommodations partners, they are permitting date changes at no additional charge. Please contact the hotel you booked through for more information. We hope to see you in June and we hope you and your loved ones stay healthy and safe!
What precautionary measures will CCMF be taking to ensure this is a safe event for all attendees?
| Aug 11, 2020
CCMF works closely with multiple health and safety officials each year to ensure our events are safe for our attendees. We will be continuing to monitor all health and safety concerns closely and will provide details about any additional measures closer to the event.
What if I sold my tickets to someone on the CCMF Facebook Ticket Exchange?
| Aug 11, 2020
If you sold your ticket and transferred it to someone else, they are now the sole ticket holder.
I currently have a payment plan that I have not paid off yet. When are my new payment plan dates?
| Aug 11, 2020
We understand this is an uncertain time for all and are extending the payment plan due dates. All existing payment plans must be paid in full by January 15th, 2021.
How do I transfer my CCMF 2020 tickets to CCMF 2021?
| Aug 11, 2020
Your tickets will automatically be transferred to 2021 with all the rollover incentives unless you request a refund. We can’t wait to see y’all at the beach in June! Make sure you connect with CCMF via all of our social media accounts to be the first to hear any details and announcements regarding the fest.
How do I submit a request for a refund?
| Aug 11, 2020
To sign up to receive information about refund requests, please complete the form linked here.
Will my tickets still be valid for the new festival dates?
| Aug 11, 2020
Yes, absolutely! We will be honoring all ticket purchases from our 2020 festival for the June 2021 dates.
I can’t attend the new CCMF dates, can I get a refund?
| Aug 11, 2020
We are going to miss you at the beach in June! Refunds will be available. To sign up to receive information about refund requests, please complete the form linked here.
I won tickets to CCMF. Will those tickets still be honored for the new dates?
| Aug 11, 2020
Yes, all giveaway tickets will automatically transfer to the 2021 dates. We can’t wait to see y’all at the beach!
Will CCMF have the same lineup which has already been announced?
| Aug 11, 2020
We are SO excited to announce that yes, all headliners are the same! All artists listed on the Official CCMF Lineup page are confirmed for our current festival dates. For all updates regarding the lineup, please click here to check out the full lineup.
I am unable to make my remaining payments on my payment plan at this time. Can I get an extension on the remaining payments?
| Aug 11, 2020
Absolutely! We are extending all payment plans due dates to January 15th, 2021. If you have any questions, please email us at info@ccmf.com.
We received tickets donated by CCMF for the previous dates. Will those tickets be valid for the new dates?
| Aug 11, 2020
Yes, all donated tickets will be automatically transferred to the June 2021 dates.
I don’t know if I will be able to attend the new CCMF dates, can I get a refund?
| Aug 11, 2020
We are going to miss you at the beach in June! To sign up to receive information about refund requests, please complete the form linked here.
I bought a flight to attend CCMF that has now been rescheduled. Can I change my flight to the new dates?
| Aug 11, 2020
Please contact the airline you booked through regarding their rescheduling and cancellation policies. Most airlines are permitting people to reschedule their flights at no additional charge. We hope to see you in June and we hope you and your loved ones stay healthy and safe!
WHERE IS MY WRISTBAND?
| Aug 11, 2020
Wristbands will begin shipping in May of 2021. We will send a confirmation email to you when your wristbands are shipped. Please contact us at info@ccmf.com if you do not receive your wristbands at least 7 days prior to the festival.
How can I check the status of my payment plan?
| Aug 5, 2020
Please email us at info@ccmf.com to check the status of your payment plan.
I purchased a hotel package with tickets to the festival. Will my tickets and reservation automatically transfer to the new dates?
| Apr 1, 2020
CCMF has worked closely with our accommodation partners to ensure that guest who purchased packages will have their tickets honored. However, if you purchased a package from one our accommodation partners, please contact them directly for specifics regarding changes to your reservation.
Are the tickets I already purchased still good for the event in September? Do I need to do anything to update my tickets for the new dates?
| Apr 1, 2020
If you already purchased tickets to CCMF, and plan to join the party this September, you’re all set! We look forward to seeing you there!
I have a payment plan and my final payment is due May. Is my final payment still due in May due to the festival date changes?
| Apr 1, 2020
Yes, all payment due dates remain the same at this time.
I volunteered to work at CCMF earlier this year, do I need to reapply for the new dates?
| Apr 1, 2020
Nope! You’re good to go! However, if you have any questions regarding your availability on our new dates, please email volunteers@ccmf.com.
How do I change the information on my order?
| Feb 10, 2020
Once your order has been placed, if you need to make changes to any of the information, please email us at info@ccmf.com, and some on our team will assist you.
How do I get tickets for the McDonald’s® Thursday Night Kick-Off Concert Powered by MyrtleBeach.com?
| Feb 2, 2019
Entry to the McDonald’s Thursday Night Kick-Off Concert Powered by MyrtleBeach.com is included in all 4-Day GA, VIP, and Super VIP ticket purchases. If you need tickets to JUST Thursday night, they can be purchased online through the CCMF ticketing site, or purchased locally at one of our partnered locations.
Are McDonald’s® Thursday Night Kick-Off Concert Powered by MyrtleBeach.com tickets included in the General Admission and VIP Tickets?
| Feb 2, 2019
Entry to the McDonald’s Thursday Night Kick-Off Concert Powered by MyrtleBeach.com is included in all 4-Day GA, VIP, and Super VIP ticket purchases. If you need tickets to Thursday night, they can be purchased online through the CCMF ticketing site, or purchased locally at one of our partnered locations.
I got declined by Affirm. What do I do?
| Jul 5, 2018
If you have questions regarding your application with Affirm, please reach out to Affirm’s customer care team at help@affirm.com.
What is the link I need to use for an Affirm Payment Plan?
| Jul 5, 2018
This year, there is no separate payment plan link. All ticket purchasing options are handled through the main ticketing link. Select Affirm as your payment method at checkout. Provide some basic information and get a real-time credit decision. If approved, you can split your purchase into 3 or 6 monthly payments (rates from 10-30% APR).* […]
How do I take advantage of an Affirm Payment Plan?
| Jul 5, 2018
Select Affirm as your payment method at checkout. Provide some basic information and get a real-time credit decision. If approved, you can split your purchase into 3 or 6 monthly payments (rates from 10-30% APR).* Get your tickets right away and make your monthly payments using a debit card or bank transfer at www.affirm.com/pay, or […]
How do I delete my information from my wristband?
| Jun 5, 2018
If you’re looking to delete the information you registered to your wristbands (debit/credit cards & additional personal information), please contact Best Ring directly at support@bestringpos.com along with the number on the back of your wristband.
What do I need to bring with me to will call to claim my wristbands?
| May 29, 2018
In order to exchange your ticket for a wristband at will-call box office, you will need to have everyone in your group present. A valid ID and the credit card used to purchase the ticket must be presented to pick up your wristbands. If you are not the original purchaser, you must provide a copy […]
When will the daily lineup and schedule be released?
| Mar 8, 2018
TBD
What kinds of bags can I bring into CCMF?
| Mar 8, 2018
Carolina Country Music Fest has revised its bag policy to provide everyone with a safer festival experience, as well as to decrease the time it takes to get into the show. Details about our bag policy, and want kinds of bags are okay, can be reviewed on the official Festival Rules & Policies page.
When will the CCMF App be updated for this year’s fest?
| Mar 5, 2018
We always do our best to get you guys a top-notch app prior to the event, and we’re super excited with what we’ve got in store for you this year! If you’re still seeing last year’s event, then we’re still working on this year’s app. However, if you have the current CCMF app on your […]
Do I need to buy 1 parking pass PER CAR or 1 parking pass PER PERSON in the car?
| Mar 5, 2018
CCMFer’s only need to purchase one pass per car. All CCMF’ers in that vehicle will be permitted to utilize the shuttles to and from the festival from our parking lot.
Can I cancel once I’ve applied to volunteer?
| Jan 10, 2018
There will be a window of opportunity for volunteers to cancel and receive a refund of their deposit. Additional information and cutoff dates will be provided once 2020 volunteer applications are open.
I filled out the application and paid the fee. Why haven’t I been sent an email to sign up for my shifts yet?
| Jan 10, 2018
These emails will be sent in chronological order based on who completed and submitted BOTH their volunteer application AND deposit. If you filled out the application, paid and filled out all of your documents, we will send you an email as soon as shift selection is available for you. Volunteer shifts will be released for […]
I have bar and/or service industry experience; can I volunteer with the bar staff?
| Jan 10, 2018
CCMF does not staff any bar positions with volunteers. However, we are looking to bring qualified individuals on to our team to help make CCMF an awesome experience. If you think you have what it takes, CLICK HERE to apply today!
How can I assure that I get my preferred volunteer shifts?
| Jan 10, 2018
There are no guarantees of volunteer shifts. If you have special skills that would make you a better fit for a certain position, please note that on the application. Shift selection is released to volunteers in a first come, first serve basis, in the order in which BOTH the volunteer application and deposit is submitted. […]
Where will I be working? Can I choose where I will be placed?
| Jan 10, 2018
Volunteer shifts for each position fill up on a first come, first serve basis. Shift selection is made available to volunteers in the order in which BOTH the application and deposit is submitted. Additional shifts may open up closer to the festival if/when someone cancels.
Does GovX (Military) include nurses?
| Sep 13, 2017
GovX program and who discounts apply to is set up by GovX. We did ask about nurses and they said the discount does apply to ER Nurses. For the record, we love you all! If you have any other questions, you can ask GovX directly at 1.888.468.5511. We hope this is helpful. See ya at the […]
Does GovX (Military) discount include VIP or Super VIP?
| Sep 13, 2017
For 2020, CCMF and GovX have partnered to offer GovX discounts on ALL ticket types! Visit our GovX tickets page for more information.
What if I’m deployed?
| Sep 13, 2017
Thank you so much for your service to our great country! We will miss you at the festival and will be praying for your quick and safe return. Please email info@ccmf.com and we will be able to issue you a refund. We hope to see you next year and we hope you and your loved […]
What is the GovX discount?
| Sep 13, 2017
Carolina Country Music Fest has partnered with GovX to offer discount tickets to U.S. military, government agencies, police, fire and EMS. The discount is offered for all ticket types! CCMF thanks you for your service! You can purchase here.
My wristband is cutting off my circulation. Can I cut it off?
| May 9, 2017
Goodness, yes. Cut it off. We’ll get you a new one at Will Call (also known as Ground Zero). There is a $10 fee to replace the wristband. Please bring your ID, and the wristband you cut off, with you to claim your replacement wristband.
If I volunteer, how much of the festival will I get to enjoy?
| Apr 17, 2017
We have PLENTY of shifts available to help you schedule your festival viewing experience accordingly! From pre- and post- festival shifts, which allow you to work your shifts outside the festival hours, to day & night shifts, as long as you sign up early, the possibilities are endless!
Does CCMF accept Apple Pay or Samsung Pay at the Festival?
| Apr 6, 2017
CCMF accepts Apple Pay and Samsung Pay. Android Pay/Google Wallet is not slated to be enabled at this time.
Do I need to upload money to my CCMF wristband this year?
| Apr 6, 2017
Nope! You can pay by cash, credit or your wristband. If you want to use your wristband to pay for all your on-site purchases, you just register it with your credit card. It will only charge your card for purchases you make on site. It’s just like carrying your credit card around, but on your […]
What happens if I lose or break a wristband?
| Apr 6, 2017
Not a problem. We’ll get you fixed right up at Will Call (also known as Ground Zero). There is a $10 fee to replace the wristband. Please bring your ID and the damaged wristband (if available) with you to claim your replacement wristband.
Do I have to register my wristband in order to enter the event?
| Apr 6, 2017
Yes, you do. It’s super simple. Just visit http://CCMF.com/Wristbands once your bands arrive in the mail (which should arrive at least 7 days prior to the event). CCMF accepts cash, credit or you can hook your credit card up to your RFID wristband. Your credit card is only charged when you purchases something with your […]
When will the McDonald’s Thursday Night Kick-Off Concert be announced?
| Mar 6, 2017
This year’s McDonald’s Thursday Night Kick-Off Concert headliner will be country music star Jake Owen! CCMF will be announcing additional Thursday night acts closer to the festival. Please be sure to connect with us to stay up to date on the latest CCMF 2020 news!
When will the line up be announced?
| Mar 6, 2017
CCMF 2020 headliners are Luke Combs, Eric Church, Darius Rucker and Jake Owen. The rest of the line up will be coming soon, stay tuned!
Do I have to play golf to go to the CCMF Golf Classic After Party?
| Mar 6, 2017
No. You can buy a ticket to the after party as soon as the tickets go on sale. Stay tuned.
How do I apply to be a vendor?
| Jan 30, 2017
CCMF will be soliciting applications for interested food, art and merchandise vendors 120-90 days prior to the event. Notices will be sent to all who complete the vendor form.
How does cashless benefit me?
| Jan 30, 2017
You can use your wristband to pay for all your onsite expenses. You can also pay by credit card or cash. Our cashless payment technology offers many benefits including: Faster transaction times Reduced wait time Super convenient; no need to carry wallets and fumble through change/tokens Safe and secure; no need to worry about getting […]
Can I share my wristband with a friend?
| Jan 30, 2017
No. Each wristband is associated with an individual guest and you must have a wristband on (snuggly) at all times.
Where can I pay using my wristband?
| Jan 30, 2017
All food, beer, and merchandise vendors on-site will accept purchases through your CCMF wristband. You can also pay by credit card or cash.
What if I received the wrong wristband?
| Jan 30, 2017
Please email info@ccmf.com with the following information: Wristband Number Verification Code First & Last Name Email Browser
How do I put my wristband on correctly?
| Jan 30, 2017
IMPORTANT: WAIT UNTIL THE DAY OF THE EVENT TO PUT IT ON! STEP 1: Grab your registered wristband. Place it on your RIGHT wrist. DO NOT tighten yet. STEP 2: Place only two fingers between the band and your wrist. Ask your event buddy to help you tighten the wristband to a comfortable position. STEP […]
How do I use my CCMF wristband for onsite festival purchases?
| Jan 30, 2017
Carolina Country Music Fest offers festival goers a number of different options for how they pay for things while they’re at the fest, including your wristbands! Don’t worry about bringing your cash or wallet with you to the festival’s site, your CCMF Band can act as your credit card for the whole event and every […]
Can I just help out for a few hours? I can’t work all weekend.
| Jan 30, 2017
We appreciate the offer, but unfortunately, we can only accept volunteers who can commit to working at least 16 hours (two 8-hour shifts).
Can I work with my friend while volunteering?
| Jan 30, 2017
Everything’s better with your BFF! Volunteers are able to select their shift preferences in the order in which deposits are received. In order to receive the same (or similar) shift selections as your BFF, we suggest you both pay your deposits on the same day. We cannot guarantee what shift assignments will be available to […]
What do I get if I volunteer?
| Jan 30, 2017
In exchange for becoming a CCMF Volunteer, you will receive a super cool t-shirt, a 4-day Volunteer Wristband (provides General Admission access to the festival), and an unforgettable experience! Volunteers may enjoy the festival at their leisure outside of their assigned work shifts.
How do I apply to volunteer?
| Jan 30, 2017
If you’re interested in volunteering for CCMF, please visit our Become a Volunteer page for more information. Volunteers must complete the registration form and pay both a nonrefundable application fee of $15 and a $80 refundable deposit for their ticket in advance. If, once you’ve reviewed our volunteer information page, you still have a question, […]
Will you be offering hotel discount packages?
| Jan 30, 2017
Absolutely – we are teaming up with our friends at Brittain Resorts to offer you guys some amazing deals! Click here to learn more!
What if I want to ride the zip line?
| Jan 30, 2017
The zip line is not owned by CCMF. The zip line is located OUTSIDE of the festival gates. Guests must exit festival to access and purchase zipline trips.
What addresses can I Google for the Festival?
| Jan 30, 2017
Main Festival Site is located at 812 N Ocean Blvd, Myrtle Beach, SC, 29577. Box Office / Will Call is located inside the Ground Zero theatre building located at: 904 Chester Street, Myrtle Beach, SC 29577. The CCMF Parking Lot is located at the Myrtle Beach City Lot (former Mall Lot) and is located at […]
How do I get around Myrtle Beach if I’m not bringing my car?
| Jan 30, 2017
UBER will be up and running in Myrtle Beach the entire festival. Set up your UBER account and see how easy it is to get a ride!
Are kids welcome?
| Jan 30, 2017
All ages are welcome. All children 11 and older need to have a ticket to enter the festival site and must be accompanied by an adult. Kids 10 and under are free, when accompanied by a parent or guardian.
Are pets allowed onsite?
| Jan 30, 2017
No, please leave your pets at home. Only Service Animals will be allowed on the festival grounds.
What is allowed to be brought into the festival?
| Jan 30, 2017
You are allowed to bring in the following: Phones Sunscreen Blankets Approved Bags (Click Here for Details) Festival Flags without metal or wooden poles Please leave the following at home or in your car: Fireworks Explosives of Any Kind Weapons or Firearms of Any Kind Bladder Style Backpacks Bota Bags Drugs Drug Paraphernalia Outside Food, […]
What time do gates open for the McDonald’s® Thursday Night Kick-Off Concert Powered by MyrtleBeach.com?
| Jan 30, 2017
The gates for the McDonald’s® Thursday Night Kick-Off Concert Powered by MyrtleBeach.com will open at 6pm. The concert will be held on the Coors Light Main Stage.
Can I bring my own camera to the festival?
| Jan 30, 2017
CCMF definitely encourages you to take pictures with your friends and family at the event and share the great time you’re having! However, because of our contracts with the performers, professional recording equipment (photography, video, and/or sound) will not be allowed on premise without proper media credentials. If you have any questions regarding your equipment, please contact […]
Where can I find the Meet & Greet Photos?
| Jan 30, 2017
Meet and Greet photos taken by CCMF will be posted by CCMF at this link: https://carolinacountrymusicfest.com/galleries/photos/ Sometimes the artist’s manager wants to take their own photos and the photos would then be available on that artist’s website. Before you came to the Meet and Greet, you should have received instructions on where to find your images. […]
Can I buy a single day ticket?
| Jan 30, 2017
Only 3-day festival passes for general admission, VIP and Super VIP are available for sale. Tickets can be purchased here, but don’t wait, it’s only a matter of time until we’re sold out!
Do locals get a discount on a 3 day pass?
| Jan 30, 2017
No, local discounts are for the Thursday Night Kick Off Concert only. No discount is available to locals for any other ticket type. However, qualified military and government personnel can purchase discounted GA through GovX while supplies last. Click here for more details.
I still have questions/issues with my wristbands.
| Jan 30, 2017
If you have questions before the festival, please e-mail info@ccmf.com. If you have questions on-site at the festival, please speak with a representative at Customer Care or a Top-Up Station. Not sure how to make your first purchase? No worries – go to any vendor stand and a staff member will help you make your […]
Is there a payment plan for tickets?
| Jan 30, 2017
There is! We’ve got two easy payment plans fit for everyone! Option is is our Simple Payment Plan which breaks the ticket cost into 3 easy payments. If you need more time, or would like to break the costs into more payments, we also offer payment plans through Affirm when you purchase through the official […]
Is parking available for volunteers?
| Jan 30, 2017
Parking will be available for volunteers on their scheduled days and will be communicated upon confirmation of your shift selection. Volunteers are responsible for their own transportation to and from the event. You must arrive 30 minutes before your shift, so please check sitemaps and the local area for parking options. Also, Uber will be […]
I didn’t print my parking pass. How can I receive my permit again to print?
| Jan 30, 2017
Your email will have a link where you can access your permit online. We will also send reminders as the event date approaches.
Do I need to buy a Parking Pass?
| Jan 30, 2017
We recommend it. Parking and continuous shuttle service from the Myrtle Beach City Lot (Former Mall Lot) Address: 2400 North Oak Street Myrtle Beach SC – Just Minutes from CCMF Please print your parking pass at home; you will be scanned in each day. The parking lot is open on Thursday from 5-midnight and Friday […]
Will the festival be ADA compliant?
| Jan 30, 2017
Yes. The CCMF site is ADA compliant. The site map will denote entrances and exits and other useful information. Service animals will be allowed on the festival ground. If you have any questions or concerns, email info@ccmf.com
I’m staying at a hotel – do I still need to buy a Parking Pass?
| Jan 30, 2017
Well, that all depends on how you plan to get to the festival. We have a number of excellent hotel partners which are in walking distance from the festival grounds (812 N Ocean Blvd, Myrtle Beach, SC, 29577). So if you’re looking to walk, catch a taxi or Uber, etc., then you’re all good! If […]
I have a question about my ticket purchase can you help?
| Jan 30, 2017
All ticket purchase questions should be directed to Eventbrite at https://www.eventbrite.com/support/contact-us. If you have any additional questions about the festival itself, you can email info@ccmf.com.
When can the paper tickets be exchanged for wristbands?
| Jan 30, 2017
If you purchased your ticket after the wristband cut off date shipment, you will receive a PDF ticket via email. Paper tickets can be exchanged for wristbands when the CCMF Box Office Opens at Ground Zero. Will Call opens the week of the festival. Tickets cannot be exchanged before that time. The Box Office […]