FAQs

You can update your order information anytime by logging into the CCMF Etix Account Manager.

If it’s your first time logging in, follow these quick steps:

1. Visit the login page and select “Having Trouble Logging In.”
2. Under the “First time logging in?” section, enter the email address used for your order and click “Send Password.”
3. Check your email for a temporary password* to get started.

*Note: Your temporary password will expire 10 minutes after it is sent. We recommend logging in right away and updating your password to something more personal once you’re in your account!

Once logged in:

• Click the “Account” dropdown at the top right and select the information you wish to update.
• Crucial Step: Scroll down and click SAVE to complete your changes!

Note: All shipping address changes must be completed by May 1st.