FAQs

How do I get my wristband(s) if I am buying from a third-party site? (Ticketmaster, VividSeats, etc.)

CCMF can only verify tickets purchased through our official ticketing partner, Etix, and we do not have access to orders or information for tickets sold on third-party platforms. If you purchased through a site like Ticketmaster or Vividseats, we encourage you to contact their support team directly. They will be the best resource to help you obtain the necessary order details and coordinate with the original purchaser to receive your physical wristbands. To ensure the best experience, you must register your wristband when you receive it. This identifies you as the authorized user, allowing our team to assist you directly with any on-site needs without the original purchaser being present.