We know you guys are as excited as we are (CURRENTLY JUMPING UP AND DOWN) but be SURE to read all the details so you’re ready to roll!
BIG DEAL and NEW THIS YEAR!
This year it is mandatory to register your bands or you’re going to walk up to those golden gates and not be able to get in. Then you’re going to be upset and this LONG OVERDUE party has zero time for any amount of time that is spent not having the absolute time of your life! It doesn’t take but a sec so when you get your wristbands in the mail, just follow those easy instructions to activate your bands and you’re good to walk your fine tails right in gates.
Now, all the wristbands aren’t shipping on Monday. We start with the addresses that are the farthest away. It takes a little longer for our friends in Hawaii to get our package so we are getting those out first. But not to worry, they are going out as fast as possible – you’re going to get an email confirmation as soon as your wristbands hit the mail and you can track that beautiful arm candy all the way to your door! Your estimated delivery time is approximately 5 to 7 days once you get your email tracking link, however it may take longer depending on your location. *NOTE: Once you receive your tracking number it might take 24-48 hours for it to start tracking. Don’t flip out. It’s real, they are coming.
Shipping FAQ:
Do I have to sign for my package?
Nope!
Can I still change my shipping address?
Unfortunately, once packages have shipped, there’s no way to update your shipping address. If you know you won’t be able to receive the package at the address in your Eventbrite account, please email info@ccmf.com to let us know. You will be able to pick up replacement wristband(s) at Ground Zero, our on site Will Call. Ground Zero will open the week of the festival starting Tuesday, June 8th through Sunday, June 13th and is located at 812 N Ocean Blvd, Myrtle Beach, SC 29577. Replacement fees may apply. Please note that all shipping fees are nonrefundable.
I’ve tracked my package and I’m concerned it won’t be delivered. What should I do?
If you’re concerned about the delivery of your wristband(s), please contact the courier by clicking the tracking link in your email for more details and to discuss delivery options. If your package is marked as “delivered” but you never received it, please email us at info@ccmf.com if you still have not received your wristband(s) at least 7 days prior to the festival. We will deactivate the lost wristband(s). Please note that any reported wristbands will be deactivated immediately and cannot be re-activated. Shipping fees are nonrefundable.
You will be able to pick up replacement wristband(s) at Ground Zero, our on site Will Call. Ground Zero will open the week of the festival starting Tuesday, June 8th through Sunday, June 13th and is located at 812 N Ocean Blvd, Myrtle Beach, SC 29577. You will need the original order confirmation email and a photo ID that matches the name on the tickets for proof of purchase. Replacement fees may apply.
I received my wristbands, but I lost them/put them on too tight and had to remove them/damaged them. How do I get new ones?
PLEASE DO NOT PUT ON YOUR WRISTBAND BEFORE THE EVENT! Once applied, the wristband cannot be removed. If you need a replacement wristband please visit Ground Zero, our on site Will Call, before entering the event. Replacement fees may apply.
Please note that all shipping fees are nonrefundable.
I think I received the wrong wristbands. What do I do?
If you think you received the wrong wristband(s) please email us at info@ccmf.com. Make sure you bring the wristband(s) you received in the mail to Ground Zero, our on site Will Call, in order to verify this error.
How do I buy a wristband safely?
We recommend you only buy from people you know: friends or family. Wristbands have already begun shipping so you should meet with the buyer in person in a safe place to obtain your wristbands. To complete the transaction, the seller should email info@ccmf.com and CC you (the new owner) to put the Eventbrite order in your name. CCMF is not liable for any fraudulent transactions or third party transactions. Once you obtain your wristbands, register them right away at www.ccmf.com/wristbands.
How Should I Buy and Sell Safely?
Now that wristbands have been shipped out to their current owners, we recommend using a safe and secure third party site. For example, StubHub states it will protect the buyer and seller in case of fraud.
How do I transfer my wristbands to a friend or new owner?
Wristbands have begun shipping so it is your responsibility to get the wristbands to the new owner. To complete the sell or gift to a new owner, email info@ccmf.com and CC the new owner confirming the new ownership of the Eventbrite order. CCMF is not liable for any fraudulent transactions or third party transactions.
Have a question about your ticket or the event? Click here or email info@ccmf.com.
ACTIVATE / REGISTER YOUR WRISTBAND!
As soon as you receive your wristbands, make sure you activate them so you can walk right into the fest. Wristbands must be registered in order to be activated for entry.
